How to Fix Brother printer keeps going offline

  • Post

    If your Brother printer keeps going offline, there are several steps you can take to troubleshoot the issue:

    1. Check Connection: Ensure that your printer is properly connected to your computer or network. If it’s a wired connection, make sure the cables are securely plugged in. If it’s a wireless connection, ensure that the printer is connected to the correct Wi-Fi network and that the signal is strong.
    2. Restart Devices: Sometimes, a simple restart can resolve connectivity issues. Turn off both your printer and computer, then turn them back on after a few minutes and check if the printer comes back online.
    3. Update Drivers: Outdated or corrupted printer drivers can cause connectivity problems. Make sure you have the latest drivers installed for your Brother printer. You can download them from the Brother website or use the driver update feature on your computer.
    4. Check Printer Status: On your computer, go to the Control Panel or Settings and navigate to Devices and Printers. Check if your Brother printer is listed there and if its status is showing as offline. If it is, right-click on the printer and select “Use Printer Online” to bring it back online.
    5. Reset Printer: Sometimes, resetting your printer to its default settings can help resolve connectivity issues. Refer to your printer’s manual for instructions on how to reset it.
    6. Firewall and Antivirus: Check if your firewall or antivirus software is blocking the communication between your printer and computer. Temporarily disable them and see if the printer comes back online.
    7. Network Configuration: Ensure that your printer’s IP address is correctly configured and that there are no conflicts with other devices on the network. You may need to assign a static IP address to your printer to prevent it from going offline.
    8. Firmware Update: Check if there are any firmware updates available for your Brother printer. Updating the firmware can fix bugs and improve the printer’s performance.
    9. Contact Support: If you’ve tried all the above steps and your printer still keeps going offline, it may be a hardware issue. Contact Brother’s customer support for further assistance or consider seeking help from a professional technician.

    By following these steps, you should be able to troubleshoot and resolve the issue of your Brother printer going offline.

    You must be logged in to view attached files.
  • You must be logged in to reply to this topic.